Cancellation and Refunds Policy

These Cancellation and Refund Policies governs World Rentall’s policy for Rentees refunds and the obligations of the Renters associated with the Rentee Refund Policy. The Rentees Refund Policy applies in addition to World Rentall. The Rentees Refund Policy is available to Rentees who book and pay for a service through the World Rentall Platform and suffer a genuine and provable Issue (as defined below). The Rentee’s rights under this Rentees Refund Policy will supersede the Renter’s cancellation policy.

By using the World Rentall Platform as a Renter or Rentee, you are indicating that you have read and that you understand and agree to be bound by this Rentees Refund Policy.

An example of a provable issue: Travel Issue

A “Travel Issue” means any one of the following:

The Renter of the Accommodation:
Cancels a booking shortly before the scheduled start of the booking, or
Fails to provide the Rentees with the reasonable ability to access the service (e.g. does not provide the keys and/or a security code, prepare the fashion item for the rentee, make the car ready for the rentee etc.).

(b) The Listing’s description or depiction of the Accommodation is materially inaccurate with respect to:

The size of the Accommodation (e.g., number and size of the bedroom, bathroom and/or kitchen or other rooms),
Whether the booking is for an entire home, private room, and whether another party, including the Renter, is staying at the Accommodation during the booking,
Special amenities or features represented in the Listing are not provided or do not function, such as decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems,
The physical location of the Accommodation (proximity).
Full details of a car to be rented including make, model, age, colour gear type(auto or manual) etc;
Fashion details including colour, size and designers etc; or
Sufficient details for any listed items for rental

Is not generally clean and sanitary and up to date in maintenance condition;
Contains safety or health hazards that would be reasonably expected to adversely affect the Rentee’s stay at the Accommodation or use of any service in World Rentall’s judgment,
In the case of accommodation, does not contain clean bedding and bathroom towels available for the Rentee’s use or has vermin or contains pets not disclosed in the Listing;
In the case of other services, not in the best condition for use; or
Missing sufficient details to enable fair judgement.

The Rentees Refund Policy

If you are a Rentee and suffer a provable Issue, we agree, at our discretion, to either:

Reimburse you up to the amount paid by you through the World Rentall Platform (“Total Fees”) depending on the nature of the Issue suffered, or
Use our reasonable efforts to find and book you another service for any unused bookings left in your booking which is reasonably comparable to the service described in your original booking in terms of size, type, features and quality. All determinations of World Rentall with respect to the Rentees Refund Policy, including without limitation the size of any refund and the comparability of alternate service, shall be in World Rentall’s discretion, and final and binding on the Rentees and Renters.

Conditions to Claim on a provable Issue

To submit a valid claim for a provable Issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:

(a) you must be the Rentee that booked the service;

(b) you must bring the provable Issue to our attention in writing or via telephone and provide us with information (including photographs or other evidence) about the service and the circumstances of the Issue within 24 hours after the later of#;

The start of your booking or
You discover the existence of the Issue, and must respond to any requests by us for additional information or cooperation on the Issue;

(d) Unless World Rentall advises you that the Issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Issue with the Renter prior to making a claim for an Issue.

Minimum Quality Standards, Renter Responsibilities and Reimbursement to Rentee

4.1 If you are a Renter, you are responsible for ensuring that the service you list on the World Rentall Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, cleanliness, etc and do not present a Rentees with provable Issues. During a Rentee’s stay at an Accommodation for instance, Renters should be available, or make a third-party available, in order to try, in good faith, to resolve any Rentee’s issues.

4.2 If you are a Renter, and if:

World Rentall determines that a Rentee has suffered a provable Issue related to a service listed by you and
World Rentall either reimburses that Rentee (up to their Total Fees) or provides an alternative service to the Rentee, you agree to reimburse World Rentall up to the amount paid by World Rentall within 30 days of World Rentall’s request. If the Rentee is provided with an alternative service, you also agree to reimburse World Rentall for reasonable additional incidental costs incurred to provide the alternative service to the Rentee. You authorize World Rentall Payments to collect any amounts owed to World Rentall by reducing your Payout or as otherwise permitted pursuant to the Payments Terms.

4.3 As a Renter, you understand that the rights of Rentees under this Rentees Refund Policy will supersede your selected cancellation policy. If you dispute the provable Issue, you may notify us in writing or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the provable Issue, provided you must have used reasonable and good faith efforts to try to remedy the provable Issue with the Rentees prior to disputing the provable Issue claim.

General Provisions

5.1 No Assignment/No Insurance: This Rentees Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Rentees, and the Rentees has not paid any premium in respect of the Rentees Refund Policy. The benefits provided under this Rentees Refund Policy are not assignable or transferable by you.

5.2 Modification or Termination: World Rentall reserves the right to modify or terminate this Rentees Refund Policy at any time, in its sole discretion. If World Rentall modifies this Rentees Refund Policy, we will post the modification on the World Rentall Platform or provide you with notice of the modification and World Rentall will continue to process all claims for provable Issues made prior to the effective date of the modification.

5.3 Entire Agreement: This Rentees Refund Policy constitutes the entire and exclusive understanding and agreement between World Rentall and you regarding the Rentees Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between World Rentall and you regarding the Rentees Refund Policy.

Contacting World Rentall:If you have any questions about the Rentees Refund Policy, please email us for attention/clarifications.